Intuitive software that retrieves client information at the time of an incoming call.
Spot, Retrieve & Track Data
Fetchit works seamlessly with your Practice Management Software (PMS) and phone system to pull up a patient’s comprehensive chart as soon as the phone rings. Save time, improve customer service, and build relationships to keep customers coming back!
Reduce Wait Times
Save an average of 37 seconds per call, by having the chart readily available.
Keep Updated Records
Easily update or create customer information
when they call, using our software.
Schedule staff more efficiently with reporting on call volume per day, hour or CSR.
Know every client, every time they call in. Eliminate the impersonal interactions like “How do you spell your last name?” or “Are you a client with us?”
Use our notifications to pull up client information within your PMS. By the time you’re done with your greeting, you will have the patient’s chart pulled up and all the information you need to help that client. Customer not in your database? No problem. You’ll have the option to copy their contact information and create a chart or to update an existing client’s chart.
We believe that the customer comes first in all aspects, and we understand that their time, comfort, and trust is invaluable to customer service. Embrace a competitive advantage that most organizations don’t provide customers or execute well.
It’s not just faster service, it’s building customer trust.
It's not just faster service, it's building customer trust.
Big or small, Pute.us provides veterinary IT services including computer support, phone support, printer support, no hassle paperless backup systems, as well as whole hospital security. They manage anything connected to electricity for you as a service so that your clinic can focus on your patients, clients and team, not your technology.
Schultz Technology is a one stop technology business specializing in Veterinary practices/hospitals. Our services include: IT Help Desk Support, Phone Solutions, Security Cameras, Server/Computer equipment, Installation/Support, Cabling and more.
Wendy S. Myers, CVJ, has been training veterinary teams for more than 20 years as owner of Communication Solutions for Veterinarians. She helps teams improve their telephone and communication skills so more pet owners say yes to medical care. Wendy shares her expertise through conferences, online courses, and monthly CE credit webinars. She is a certified veterinary journalist and author of five books. Her passion is to help practices like yours thrive and grow through effective communication skills.
Digital Empathy helps veterinary practices attract their ideal clients through sophisticated branding and marketing. With the mantra: Speak Differently, Digital Empathy works with independent practices to reach local pet owners in a way that connects with them on an emotional and instinctual level. The company provides branded and storyboarded websites, search marketing, social coaching, content marketing, and more.
Shayline S., CSRIndianapolis, IN
"Fetchit has created a more efficient and smooth customer experience every time. This also gives us the opportunity to track who answered for a specific client in case they would like to speak with that person. I highly recommend this to any clinic that is needing an easier way to do your job!"
Kim S., CSR Starkville, MS
"Fetchit removes all the confusion of trying to pull up a patient chart. No more trying to get clients to spell their names and asking them to repeat themselves which is only frustrating for everyone! It allows me to schedule appointments quickly and efficiently for owners and text notifications."
Logan, Veterinary Technician Kingston, Ontario Canada
"I use Fetchit every day all day. It makes my job easier. When phone calls are coming in nonstop it easier to immediately address the reason for the call instead trying to find their file. This program often prevents me from needing to have the client repeat themselves on busy days. Fetchit is a great tool to help with ensuring we can focus more on patient and client care!"
Billy Richardson, DVMHolly Springs, NC
"Fetchit allows our team to connect with our clients before they even say 'Hello' "
Hannah T., CSRMemphis, TN
"Fetchit is a great feature! I can go right to a client's chart as soon as (or even before) I start talking to them. It makes the conversation flow better because I don't have to interrupt them and ask for their information each time they call. It also helps me anticipate what they may need because I can see their reminders and medical history as soon as I pick up the phone."
Monica S., Practice ManagerKingston Ontario, Canada
"Fetchit makes focusing on clients and patient so much easier. When the front desk is busy, or the client is calling on a cell phone and you can’t hear them, Fetchit makes it easy – just click on the button and you’re taken right to the client’s file. Now you can concentrate on what thye need versus struggling to FIND them in the computer."
Ashley S., Pet OwnerMemphis, TN
"With this type of personalized interaction, I am able to make appointments or inquire about my pets quickly and with someone's undivided attention. They truly make me feel like my pets are more than average clients!"