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Support & FAQ
At Schultz Technology Solutions we take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve included some information below we hope you'll find helpful. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.
fetchit Support Request Form
888-795-6508
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What is Clearvoice by Schultz Technology?Clearvoice is Schultz Technology's VOIP phone system featuring Polycom VOIP phones, texting, onsite training, and direct Fetchit integration. For information visit our company website at schultztechnology.com or contact us at 877-495-6204.
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Does fetchit save time and improve customer service?fetchit allows your staff to have the chart pulled up as soon as they answer the phone call. Your customers will love this personalized experience and appreciate you being ready to answer their questions. The reporting tool also allows you to staff your clinic efficiently and effectively, saving you time and money.
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How many computers can I install fetchit on?Your fetchit monthly subscription satisfies as many computers as you have phones. As you add or replace computers just reach out to us at fetchitsupport@schultztechnology.com, and we'll get you up and running.
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What are the system requirements to run fetchit?Workstations: Operating System: Windows 10, 11 RAM - 8GB minimum Available HD Space: 8GB Servers: Operating System: Windows Server 2012 R2, 2016, 2019 RAM - 16GB minimum Available Hard Drive Space: 8GB Network Requirements: fetchit requires these ports to be open on the network: 1433 TCP - SQL Server Database 1434 UDP - SQL Server Browser 3520 UDP - fetchit Interface Box 1020-1030 TCP - Bubble Popups
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How can I get fetchit for my PIM's software?fetchit is an inhouse developed app. Our engineers are working on new integrations everyday. Please email fetchitsupport@schultztechnology.com or call us at (888) 795-6508 to schedule a discovery meeting.
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How does fetchit use my information?fetchit only uses your database information for the purposes of the app. Unlike most software, fetchit does not collect your data or your client’s data.
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What's a CallerID box as it pertains to fetchit?Whether you have an analog or VOIP phone system, a fetchit support technician will make sure you have the right device to work with fetchit.
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What if I need help with fetchit?Please fill out the support form on this page or call us at (888) 795-6508 and we'll be more than happy to help!
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What all do I get with my fetchit subscription?You get the full fetchit application with history, and our three standard reports. Average calls by day, average calls by hour, and receptionist call counts, along with 24/7 support. For an additional cost, texting, click to pay, and customized reports are available. Please email fetchitsales@schultztechnology.com or call us for pricing. (888) 795-6508
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